At the moment, we accept all major Credit/Debit cards via Stripe.

For your safety and ours we do not accept payments for orders exceeding £3500. Orders exceeding £3500 are classified as “bulk orders” and require that you contact us directly at sales@hexinnovate.com.

The prices listed in our shop are exclusive of tax. VAT will be added to your order depending on the country from which you are purchasing and to which you are shipping. For more information on how we calculate VAT please click here.

PLEASE NOTE: As of 1st January 2021, parcels which are shipped from the UK to an EU country are subject to tax and customs clearance rules.  Shipments to all other countries outside of the UK may also incur a tax and/or customs charge by your receiving country.
Please ensure you understand the requirements when shipping an order to your specific country.

Our ultimate goal is world domination! As a result, we ship our fantastic products to almost every corner of the world except the following countries:

Albania, Andorra, Armenia, Azerbaijan, Azores, Balearic Islands, Balkans, Belarus, Burma, Canary Islands, Congo, Corsica, Crimea, Cuba, Eritrea, Faroe Islands, Greenland, Kazakshstan, Korea (North, Democratic People’s Republic of), Kosovo, Kyrgyzstan, Iraq, Iran, Ivory cost, Lebanon, Liberia, Libya, Macedonia, Moldova, Montenegro, Romania, Russia, Syria, Somalia, Sudan, Tajikistan, Tunisia, Turkey, Ukraine, Uzbekistan, Venezuela, Yeman & Zimbabwe.

For deliveries in the UK we ship your order using Royal Mail and DHL For orders outside of the UK we make use of your choice between Royal Mail International (where possible) or DHL/ DPD courier services.

You are responsible for any additional customs/ duty costs which may be incurred by cross border shopping. These costs are generally calculated based on the value of the items being shipped. However, the exact calculation may vary between countries. To find out more please contact your country’s Customs and Excise.

PLEASE NOTE: As of 1st January 2021, parcels which are shipped from the UK to an EU country are subject to tax and customs clearance rules.  Shipments to all other countries outside of the UK may also incur a tax and/or customs charge by your receiving country.
Please ensure you understand the requirements when shipping an order to your specific country.

Please send an e-mail to returns@hexinnovate.com using “Return: [your order number]” as the subject and our friendly support team will assist you.

We take such matters very seriously and will look into individual cases thoroughly. Please send an e-mail to returns@hexinnovate.com using “Return: [your order number]” as the subject and our friendly support team will assist you.

At HEX Innovate we pride ourselves in producing high quality products. All of our products need to pass stringent quality control protocols before they are deemed “ready-to-ship”.

In the unlikely case of a faulty product please log a product error with our support desk for either ezCAN products here or GS-911 products here. Our friendly support desk will get back to you swiftly to ensure that the product is indeed faulty and issue you with a Return Merchandise Authorisation (RMA) number. Thereafter, our courier company will arrange to pick up the faulty product and a replacement product will be shipped to you.