If you are not satisfied with our product for any reason within 30 days from the date of purchase you may return the tool to us for a full refund, less any shipping, taxes and duties. Software that has been purchased and downloaded is NOT covered by the 30-day return policy. NO refunds will be issued on Software that has been downloaded.
You must contact us via email and receive a Return Authorization prior to returning any merchandise. This must be done within the 30-days of receiving the product.
The refund is subject to the following conditions:
- The complete product must be returned to us at the customer’s expense, using an online trackable shipping method (trackable door-to-door, e.g. FedEx, UPS etc.) that also requires a signature at delivery. You must notify us as you have shipped it, and you must provide the tracking number. AIRMAIL is NOT fully trackable and is NOT an acceptable shipping method. If you are unsure, ask.
- The product must be in good resalable condition. Any damaged or tampered devices will NOT be refunded. The refund will only be issued once the device has been received and inspected.
- This return policy only applies to customers who purchased directly from our hexinnovate.com online shop.
- This does not mean that we are in the tool lending business! This return policy can only be used once by any person or business.
Software (example: GS-911 for Android, purchased from the Android Market) that has been downloaded is NOT covered by the 30-day return policy.
- No refunds will be issued on Software that has been downloaded
If you would like more information regarding a return please e-mail returns@hexinnovate.com