Shop FAQ

Answers to a few questions you might have before shopping with us.

At the moment, we accept all major Credit/Debit cards via World Pay.

For your safety and ours we do not accept payments for orders exceeding £3500. Orders exceeding £3500 are classified as “bulk orders” and require that you contact us directly at

The prices listed in our shop are exclusive of tax. VAT will be added to your order depending on the country from which you are purchasing and to which you are shipping. For more information on how we calculate VAT please click here.

Our ultimate goal is world domination! As a result, we ship our fantastic products to almost every corner of the world except the following countries: Bulgaria, Romania, Russia, Ukraine, Albania and Turkey.

Our shipping costs are calculated based on quantity dependent flat rates for each the following regions:

  • UK
  • Europe
  • USA
  • Canada
  • South East Asia, Asia, South Africa
  • Middle East
  • Australasia, Africa, South Americas

For deliveries in the UK we ship your order using Royal Mail and for orders outside of the UK we make use of DPD courier services.

We ship products from Monday to Friday and aim to have your product dispatched within 2 business days of receiving payment confirmation.

You are responsible for any additional customs/ duty costs which may be incurred by cross border shopping. These costs are generally calculated based on the value of the items being shipped. However, the exact calculation may vary between countries. To find out more please contact your country’s Customs and Excise.

Please send an e-mail to using “Return: your order number” as the subject and our friendly support team will assist you.

We take such matters very seriously and will look into individual cases thoroughly. Please send an e-mail to using “Return: your order number” as the subject and our friendly support team will assist you.

At HEX Innovate we pride ourselves in producing high quality products. All of our products need to pass stringent quality control protocols before they are deemed “ready-to-ship”.

In the unlikely case of a faulty product please log a product error with our support desk for either ezCAN products here or GS-911 products here. Our friendly support desk will get back to you swiftly to ensure that the product is indeed faulty and issue you with a Return Merchandise Authorisation (RMA) number. Thereafter, our courier company will arrange to pick up the faulty product and a replacement product will be shipped to you.